Address
35 Charles Street, Mayfair, London, W1J 5EB
Complete Guide to London's Beloved Luxury Hotel
Ranked #9 of 1,200+ London hotels on TripAdvisor — 4.8/5 from nearly 6,000 guest reviews. Consistently excellent, deeply personal service in one of the world's most prestigious postcodes.
Read the guide35 Charles Street · Mayfair · W1J 5EB · Red Carnation Hotel Collection
Founded on Bea Tollman's philosophy that a hotel should feel like an exceptionally well-run private home rather than a managed asset — the Red Carnation Hotel Collection is family-owned and operated with a consistency of values that corporate chains find difficult to replicate.
The Chesterfield Mayfair has occupied 35 Charles Street since the mid-twentieth century, evolving while retaining the Georgian character of its Mayfair setting — a street of townhouses long defined by quiet, understated excellence.
Step inside and the design language is immediately apparent — bold, whimsical, warm. Sumptuous textiles, colourful prints, and a confident use of pattern that feels distinctly British without tipping into pastiche. Each of the 94 deluxe rooms and 14 suites is individually designed.
Member of the Red Carnation Hotel Collection · Signature Travel Network · Internova Travel Group · TripAdvisor Travellers' Choice
This is an independent editorial guide from London Boutique Hotels. Recommendations are selected on merit, never paid.
Address
35 Charles Street, Mayfair, London, W1J 5EB
TripAdvisor
4.8/5 from 5,942 reviews · #9 of 1,200+ London hotels
From
Approximately £421 per night (Deluxe Room)
Nearest Tube
Green Park (5-min walk) / Bond Street
Pet-Friendly
Yes, dogs welcome
Collection
Part of The Red Carnation Hotel Collection
Rooms
94 individually designed guest rooms and 14 suites
Comfort
Air conditioning throughout the property
Eight experiences that shape a stay — from individually designed rooms to a rooftop above Mayfair.
94 deluxe rooms and 14 suites, individually designed. Deluxe from approximately £421, Junior Suites typically from around £600–£750, Signature and Senior Suites from approximately £900. Each room carries the hotel's signature design sensibility: bold textiles, layered patterns, quality furnishings that feel chosen rather than specified.
The hotel's main dining venue — classic British cooking in a warm, unstuffy setting. Breakfast is frequently cited as excellent in guest reviews.
Named for Stanley Tollman. Craft cocktails and a relaxed, elevated atmosphere above the rooftops of Mayfair. Available for private hire.
The resident hotel bar — handcrafted cocktails, premium spirits and fine wines in a space that rewards lingering. A genuine destination rather than a transactional stop before dinner.
Award-winning, nostalgic British confectionery theming. Approximately £65–£85 per person. Book 2–3 weeks in advance during peak periods. Dietary alternatives including vegan and gluten-free options are available on request. The single most talked-about experience the hotel offers, with phrases like 'highlight of our holiday' and 'absolutely not to be missed' appearing with striking regularity across the review base.
The Library for private corporate and social events, private hire of Stanley's Rooftop Bar, bespoke wedding packages for intimate luxury celebrations, and corporate meeting facilities with AV and catering.
In-room wellness options, curated wellbeing experiences, and concierge access to nearby premium spas and Hyde Park — one of London's finest settings for outdoor exercise, within easy walking distance.
Curated London experience packages and tours, theatre and restaurant reservations, transport arrangements, and bespoke day-trip planning — shaped by one of the hotel's genuine strengths. The concierge team can assist with almost anything a guest might need to make their time in the city exceptional.
Charles Street is a quiet, residential-feeling street that belies its extraordinary central position — minutes from Hyde Park, Buckingham Palace, the Royal Academy, Bond Street and Berkeley Square. Green Park (Jubilee, Victoria, Piccadilly lines) is roughly a five-minute walk; Bond Street (Central, Jubilee lines) is within comfortable walking distance, with connections to Heathrow, Gatwick and St Pancras International.
Parking — Q-Park on Grosvenor Square (approximately 10 minutes' walk) and NCP on Brick Street are established options; indicative daily rates run from £30 to £50 or more. The concierge team can advise on current options and assist with pre-booking.
Deluxe rooms are the entry point — consistently described as immaculate and beautifully maintained, genuinely comfortable to sleep in, work from, and spend time in. Junior Suites offer a meaningful step up in space, typically with a separate seating area that makes a real difference on longer stays.
Signature Suites and Senior Suites go further still — distinct living and sleeping areas, elevated views, and particularly striking design features. Air conditioning is confirmed across the property.
Bold textiles, layered patterns, and quality furnishings that feel chosen rather than specified — no two rooms quite alike.
'A hotel that feels like an exceptionally well-run private home rather than a managed asset.'
The founding philosophy of Bea Tollman and the Red Carnation Hotel Collection
Butlers Restaurant offers classic British cooking in a warm, unstuffy setting. Sem's of Mayfair functions as a genuine destination bar rather than a transactional stop before dinner. Stanley's Rooftop Bar, named for Stanley Tollman, pairs craft cocktails with the slightly unlikely pleasure of finding yourself on a Mayfair rooftop.
And the Sweetshop Afternoon Tea — the single most talked-about experience the hotel offers — leans into nostalgic British confectionery, works just as well for adults as for younger guests, and books 2–3 weeks in advance during peak periods. Dietary alternatives including vegan and gluten-free options are available on request.
Deluxe Rooms
From approximately £421 per night
The entry-level category and the hotel's most accessible price point within the luxury segment.
Junior Suites
Typically from £600–£750 per night
The additional space and separate seating area make these a popular choice for longer stays and special occasions.
Signature & Senior Suites
From approximately £900 per night
The hotel's flagship accommodation. Rates rise considerably during peak periods. Direct booking may offer rate advantages over third-party platforms.
Figures are indicative — rates vary by season, availability, and how far in advance you book. Always confirm current rates at the time of booking.
Mayfair contains some of London's best art galleries — the Royal Academy and the commercial galleries of Cork Street — world-class restaurants ranging from Michelin-starred institutions to excellent neighbourhood spots, and independent boutiques that simply don't exist in most other parts of the city.
The walk from Charles Street through Shepherd Market and along Curzon Street into Hyde Park is one of London's genuinely lovely urban walks.
Pet-friendly — dogs are welcome, a real differentiator in the London luxury hotel market. Family-friendly — Hyde Park, the Science Museum and the Natural History Museum are all within easy reach.
4.8
out of 5
from 5,942 TripAdvisor reviews — #9 of 1,200+ London hotels
A 4.8/5 rating from nearly 6,000 guests doesn't happen by accident. It happens because a team consistently shows up, pays attention, and cares about the details.
Guests don't just say 'the staff were great' — they name people. Ellen, Jade, Natalia and Tiffany appear repeatedly across reviews, which tells you something structural about the team culture. When guests can name the people who made their stay special, it means those interactions were genuine rather than scripted.
Rooms are consistently described as immaculate and beautifully maintained. Housekeeping receives particular praise, with small personalised touches clearly making an impression. Several reviews describe being offered a tour of the hotel on arrival — a gesture that signals the team's pride in the property.
'Highlight of our holiday', 'absolutely not to be missed' and 'suitable for all ages' appear with striking regularity. For a hotel amenity to generate that level of enthusiasm across such a large review base is genuinely unusual.
Standard deluxe rooms are modest in size by newer luxury standards, and the hotel's traditional aesthetic won't suit every taste — a clear minority view given the overall rating, but worth knowing in advance.
Relative to Claridge's, The Connaught and The Dorchester, The Chesterfield Mayfair is more personal, less formal, and generally more accessibly priced within the luxury segment. Guests who have stayed across multiple Mayfair properties often describe The Chesterfield Mayfair as the one that felt most like home.
Nine of the questions travellers most commonly ask before staying — answered honestly from the guide.
35 Charles Street, W1J 5EB — a quiet, residential-feeling street in the heart of Mayfair, minutes from Green Park station and within easy walking distance of Hyde Park, Buckingham Palace, the Royal Academy, Bond Street and Berkeley Square.
Deluxe rooms from approximately £421 per night; Junior Suites typically from around £600–£750; Signature and Senior Suites typically from approximately £900, rising considerably during peak periods such as summer, Christmas and major London events. Always confirm current rates at the time of booking.
An award-winning, nostalgic British confectionery-themed afternoon tea at approximately £65–£85 per person. Book 2–3 weeks in advance during peak periods (weekends, school holidays, festive season). Dietary alternatives including vegan and gluten-free options are available on request — confirm requirements at the time of booking. Book directly through the hotel's website or by calling the reservations team.
Availability for non-residents can depend on the day and season — it's worth checking directly with the hotel. Stanley's is also available for private hire for events.
Yes — dogs are welcome, which is a genuine differentiator in the London luxury hotel market. Confirm size restrictions and any associated charges at the time of booking.
The industry standard for a UK luxury hotel of this type is typically 3:00 pm check-in and 12:00 pm check-out. Confirm at the time of booking as times can vary by rate type or season. Late checkout is worth requesting if your travel schedule requires it.
Flexible rates typically allow cancellation 24–48 hours before arrival without penalty; advance purchase rates are generally non-refundable. The specific terms are clearly stated during the reservation process — always confirm at the time of booking.
The hotel has provisions for guests with specific accessibility requirements. Given the building's age and character, it's particularly important to discuss specific needs in advance — the team can advise on what's available and help ensure the right room and arrangements are in place before arrival.
Direct booking via chesterfieldmayfair.com is generally recommended — it often provides access to rates and perks that third-party platforms don't match, and allows you to communicate specific requests directly with the team from the outset. The hotel is also bookable through TripAdvisor and other OTAs for guests who prefer that route.
94 individually designed rooms and 14 suites in one of London's best postcodes, multiple dining venues, a rooftop bar above Mayfair, and a service culture built on Bea Tollman's founding vision — all within the Red Carnation Hotel Collection's framework of warm, generous hospitality.
For further curated recommendations across London's boutique hotels, get in touch with London Boutique Hotels.
Photo by Chuko Cribb on Unsplash
